We Learn Your Store
Products, policies, shipping timelines, and refund rules — documented before we go live.
Support Costs, Compared
A Full Support Team for a Fraction of One In-House Hire
No recruiting. No fixed salary. No training costs. Ravel Groups gives you trained ecommerce support agents on flexible coverage — pay for what your store actually needs, nothing more.
Works inside:
ShopifyWooCommerceAmazonEtsyGorgiasZendeskFreshdeskCommSlayerPayPal Disputes
Cost Comparison
What You're Really Paying For Today
A support hire looks cheap on the offer letter. Here's everything that shows up after.
Cost Item
In-House Hire
Generic Outsourcing
Ravel Groups
Recruiting & hiring time
Weeks of your time
Faster, but generic vetting
Not needed
Fixed monthly salary
Paid even in slow months
Often locked-in monthly fee
Flexible, scales with volume
Training & SOP building
Built from scratch by you
Generic call-center scripts
Already trained on ecommerce ops
Sick days / turnover
Coverage gaps
Varies by provider
Team-backed, always covered
Management overhead
You run quality checks
Limited visibility
Team lead oversight included
Helpdesk / tooling setup
You configure it yourself
Often forces their own tool
Set up for you in Gorgias, Zendesk, CommSlayer
Time to be productive
Weeks of ramp-up
Often weeks of onboarding
Live in 48 hours
The Numbers
What It Actually Costs Per Ticket
Illustrative average cost per resolved ticket, comparing a fixed in-house hire against flexible Ravel Groups coverage.
In-House Hire
Ravel Groups
Rough Estimate
What Coverage Fits Your Order Volume?
Pick your monthly order range — we'll recommend a starting setup on the call.
Shared support, part-time coverageGood fit for stores just past founder-only support.
Coverage Options
Shared, Dedicated, or Somewhere In Between
Shared Support
For stores just past founder-only support
- Trained agents across a shared pool
- Daily ticket handling and tracking updates
- Escalation rules for refunds
- Easiest way to start
Dedicated Agent
For stores with steady daily ticket volume
- One agent focused only on your store
- Deeper product and policy knowledge
- Team lead oversight included
- Move up from shared anytime
Multi-Agent Team
For high-volume or multi-brand operations
- Full daily coverage across shifts
- Dispute and chargeback handling
- Custom reporting cadence
- Built for scale
What Makes Us Different
Hand Off the Workload. Go Find the Next Opportunity.
You didn't start this business to spend your day answering refund emails. Ravel Groups takes the daily workload off your plate completely, so that budget and time go toward what actually grows the business.
🧩
Full handoff, not just tickets
Order management, refunds, disputes, and reporting — the whole operation, not a partial slice of it.
🛍️
Built for ecommerce, not generic support
Trained specifically on Shopify, Gorgias, Zendesk, and CommSlayer — not a call center that also happens to do ecommerce.
💸
No fixed cost during slow months
Coverage flexes with your order volume instead of billing you the same whether tickets are high or low.
🔐
Escalation control stays with you
Refunds, reships, and discounts require your sign-off, so you gain time without losing control.
How It Works
Simple Setup, No Long Onboarding
We Set the Workflow
Macros, tags, and escalation rules configured in Gorgias, Zendesk, CommSlayer, or your existing tool.
We Handle Support
Agents manage tickets and escalations daily, with team lead oversight and a daily report.
FAQ
Straight Answers on Cost and Setup
Is this cheaper than hiring in-house?
Typically yes, once you count recruiting time, fixed salary during slow months, training, and management overhead — all of which are already built into what Ravel Groups provides.
Is there a long-term contract?
No. You can start with the 7-day free trial and continue only if it's working for your store.
Can I scale coverage up or down?
Yes. Shared and dedicated coverage both flex with your order volume, so you're not locked into a fixed cost.
Which helpdesks do you support?
Gorgias, Zendesk, Freshdesk, Shopify Inbox, Intercom, CommSlayer, and plain Gmail or Outlook inboxes.
What's included in the setup?
Documentation of your policies, helpdesk configuration, escalation rules, and a daily reporting format — all part of onboarding.
What happens after the trial?
We review what was handled together and recommend the right shared or dedicated setup for your order volume. No pressure to continue.
Ready to See the Number?
Get a Straight Answer on Cost Before You Decide
Tell us your order volume — we'll come back with a plan and a real cost estimate, not a sales pitch.
Free 7-Day Trial
See the Real Number for Your Store
Tell us your order volume and current setup — we'll send back a plan and a straight answer on cost before you commit to anything.
Start My Free Trial
We'll reply within 24 hours with your setup plan and estimated cost.